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Your Privacy Matters
Privacy Policy
1. INTRODUCTION
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PB Process Servers UK Ltd ('we', 'us', 'our') is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share and protect personal information obtained through our website, our services and our business activities. We are registered with the Information Commissioner's Office (ICO) under registration number ZB817820.
2. WHO WE ARE
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PB Process Servers UK Ltd provides process serving, tracing, enquiry agent, document delivery, investigative support and related legal support services.
3. DATA PROTECTION ROLES
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Depending upon the nature of the services provided, PB Process Servers UK Ltd may act as a Data Controller, Data Processor or, where applicable, a Joint Controller. The capacity in which we process personal data depends on the circumstances of each instruction.
4. PERSONAL DATA WE COLLECT
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We may collect identity, contact, case, financial, technical and marketing data as necessary for the provision of our services.
5. HOW WE COLLECT PERSONAL DATA
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Personal data may be obtained from clients, website enquiries, email correspondence, solicitors, courts, public records, tracing enquiries, investigations, appointed agents and website technologies.
6. LAWFUL BASIS FOR PROCESSING
We process personal data on the basis of contract, legal obligation, legitimate interests, consent where required, and the establishment, exercise or defence of legal claims.
7. HOW WE USE PERSONAL DATA
Personal data is used to provide services, effect service of documents, conduct tracing enquiries, communicate with clients, process payments, comply with legal obligations and protect our legal interests.
8. SHARING PERSONAL DATA
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We may share personal data with courts, solicitors, agents, advisers, insurers, regulators, government bodies, debt recovery providers and technology providers where necessary.
9. INTERNATIONAL DATA TRANSFERS
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We may receive personal data from clients, solicitors and other organisations located outside the United Kingdom. Where we transfer personal data from the United Kingdom to a recipient in another country, we will ensure that the transfer is made in accordance with applicable data protection law.
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Depending on the recipient and destination, transfers may be protected by UK adequacy regulations, including the UK Extension to the EU–US Data Privacy Framework where applicable, or by appropriate contractual safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses. Where required, we will also undertake an appropriate transfer risk assessment.
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In limited circumstances, we may rely on another lawful exception permitted by data protection legislation. Further information about the safeguards used for a particular transfer may be requested by contacting us using the details set out in this Privacy Policy.
10. DATA SECURITY
We maintain appropriate technical and organisational measures to protect personal data.
11. DATA RETENTION
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We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, accounting, insurance and business requirements.
12. COOKIES AND WEBSITE TECHNOLOGIES
Our website uses cookies and similar technologies. Cookies that are strictly necessary for the operation and security of the website may be used without consent. Analytics, advertising and other non-essential technologies will only be used where you have provided consent.
When you first visit our website, you will be given the opportunity to accept or reject non-essential cookies. You may change or withdraw your consent at any time through our Cookie Settings.